Returns & Exchanges

Returns & exchanges

We hope you love our products as much as we do and never send them back, but if for whatever reason you do then we offer a no quibble returns policy.  We kindly ask that all items be returned new, unused and in original  packaging within 30 days. Please make sure you obtain proof of postage for your return package.

 

Custom Orders

We do not offer refunds or exchanges on our custom made orders. This does not however effect your statutory rights. 

Please email our Customer Care team at hello@koobutkind.com

Further details can be found in our returns policy.

Delivery

Our estimated delivery times after dispatch are as follows: 

 

UK (excluding Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight)

Standard tracked delivery - £3.99 

2-4 working days

 

Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight Standard

Royal Mail first class delivery £4.95

2-4 working days

EU Tracked - £7.35

US DHL Express Tracked delivery - £12.00

 2-4 working days

 

Rest of World Tracked

£25.00,

5-10 working day

Dispatch

We aim to get your orders to you as soon as we can, this can sometimes take up to 72 hours from the time of your purchase. Our delivery timeframe starts from the moment your order is fulfilled and has an assigned tracking number.

 

For our pre-orders and custom denim jackets, please allow up to 7- 10 working days for your purchase to be fulfilled and shipped.

Once you have placed your order, you will receive an automated confirmation email from us. Sometimes these can land in your junk/spam folder so please check in these folders if you haven't received an email from us. If you have any questions at all or in the event something went wrong ( eeek) then please reach out to us on hello@kookoobutkind.com

Gifts

We do not currently offer gift cards however if your item is a gift, please let us know if you would like to include a gift message. Our items come in branded boxes and are perfect for gifting.

We are also able to include a personalised message, if you wish to include this there is a section at checkout.